Dear Orega customers,
We hope you, your family and colleagues are well over this challenging period.
We wanted to touch base and share our responses to the most frequently asked questions we have received from our customers this week:
Why is my OREGA Centre still open?
The centre being open provides:
Support to “Essential Workers”, today we have 70 people based across our portfolio of centres with a range of roles to support the fight against COVID-19. We need to provide access to physical space to conduct this work, continue providing telephony services and IT Platforms to enable both office and home working. In the event there was an issue, we would be able to access the comms room at your centre to allow a quick response to keep both yours and the rest of our customers’ businesses working.
As people are in the centres, we also need to meet the minimum health & safety requirements to provide both a fire marshal and first aid services. All our employees are qualified in both of these areas.
What is OREGA doing to protect its colleagues?
We have taken significant steps to place as many people as we can working from home, all of our HQ are working from home, and currently, 75% of the customer-facing teams are at home and on call should we need them.
Our employees who still need to travel into our centres are both working and travelling in line with Government advised social distancing guidelines. We continue to have the highest hygiene practises and have maintained full cleaning schedules, with a focus on all touchpoints within our spaces despite the reduced numbers on site.
We have no vulnerable people or people who care for vulnerable people working in our centres. These people have been working from home since the start of last week as advised.
We take the health and safety of our employees and customers extremely seriously.
I am not using the space currently. Will OREGA expect me to pay for our space?
Yes. We need to work together, act responsibly, meet contractual commitments and look to the government for support, for example utilising the employer retention and business disruption schemes.
We are here if you need to discuss your situation and will do all we can to help. As we are not an owner of real estate and are a medium-sized enterprise who are committed to meeting our contractual and financial responsibilities throughout this difficult time, we need to all work together to make sure that we can overcome this difficult situation.
Are you getting business rates relief?
The current government position
Orega is pursuing all avenues to reduce costs, as we too have contractual obligations we need to meet. Cost reductions, such as business rates will be allocated to our customers. We are working with the Flexible Office Space association (FLEX SA) on this topic who are working with the CBI. The overall focus is achieving full relief; if this is unsuccessful, we will then focus on empty rates relief to recognise this type of situation.
Please understand that any government relief and savings that are provided to our business will, of course, be passed on to our customers. We understand and share your concerns and frustrations during these uncertain commercial times. Please know that we are committed to providing you with the very best service we can and looking forward to getting back to business as usual as soon as safely possible.
As the situation changes, we will provide more updates. Please feel free to contact us via firstname.lastname@example.org with your questions.
The Orega Team
Following the recent Government communication of school closure, we understand some parents are still required to attend work and may not have childcare arrangements.
We understand this will be at each company's discretion. If you would like to utilise this, please let your centre manager know.
You will be required to provide a risk assessment prior to bringing in your child/children into the office and provide a copy to your centre manager.
While your child/children are in the centre, they will be your responsibility. Orega will not accept any liability. It is important that anyone who brings their child/children (who are of an appropriate age) to their workplace is mindful of noise and other clients within the building.
To help assist your business, we are pleased to announce that we will be offering you a new smartphone app. This app turns your mobile phone into your desk phone. You can make and receive calls displaying your company number. You can set this up on all your teams' phones, and continue to work from home as you do in the office. It will follow the same hunt groups and diverts as your office phone, giving your business the same consistent service to your clients.
Contact your centre manager to find out how you can do this.
The Orega Team
Update: 19.03. 2020
These are unprecedented and testing times for all Business’.
At Orega, we take the health and safety of our staff and customers very seriously. We are monitoring the status of the Coronavirus - COVID-19 closely and will follow all government-issued instructions.
We would like to reassure you that we are following the preventative measures below to mitigate risk as much as possible.
We would kindly ask you, one of our valued customers, to keep us fully informed of any developments within your own business and confirmed COVID-19 cases of any employees that have been working in your Orega managed office.
Additionally, please let us know if you would like us to set up postal diverts or to divert any of your switchboard numbers to alternative extensions to assist with the smooth running of your business during these difficult times.
We attach equal priority to the wellbeing, health and safety of both our staff and customers alike. We will also continue to do everything possible to reduce risk. Should you have any questions, please speak with your on-site teams.
Thank you for your trust and support.
The Orega Team